Reference

How We Run Things at FBAJ

Using FBAJ means you're agreeing to the terms and conditions that govern your account, your deposits, and how we handle your data. Whether you top up via bKash, Nagad, or Rocket, these rules apply equally — read them once so there are no surprises.

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FBAJ How We Run Things at FBAJ
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about these terms, want to request your data, or need to report an account issue, we have a few ways to get in touch. For account-specific queries — including wallet verification or transaction disputes — have your bKash, Nagad, or Rocket number ready so we can locate your record faster.

Live Chat Available directly from your account dashboard. Use this for urgent queries about account access, wallet holds, or transaction disputes — we aim to respond within minutes during active hours.
Email Support Send detailed legal or data requests to our support email. Include your registered wallet number — bKash, Nagad, or Rocket — so we can match your request to your account record.
Help Centre Our help section covers common questions about account terms, data handling, and payment conditions. Check there first for policy clarifications before raising a formal request.
ACCOUNT SECURITY

How We Protect Your Account and Data

We handle your account data with a straightforward set of practices: collect only what we need, store it securely, and never sell it to third parties. When you open an account with us, we hold your registration details and transaction history for as long as your account is active and for a standard retention period after closure, as required by applicable financial record-keeping obligations. You can request a copy of the data we hold on you at any time by contacting support with your registered wallet number.

Data Retention

We keep your account and transaction records for the period required under applicable rules. After account closure, data is held for a standard retention window before deletion is processed on request.

Cookie Use

We use cookies to keep your session active, remember your wallet preference — bKash, Nagad, or Rocket — and measure how the lobby performs. You can manage cookie settings in your browser at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice unusual activity on your wallet or account, contact us immediately so we can place a temporary hold.

Data Requests

To request access, correction, or deletion of your personal data, contact our support team with your registered payment number. We will confirm receipt and respond within a reasonable timeframe.

Legal Questions We Get Asked

These are the questions we hear most often about account terms, data, and eligibility. If something isn't covered here, reach out directly.

Access depends on your local law and whether your region is eligible. We recommend checking the regulations that apply to you before opening or continuing to use an account.

Contact our support team with your registered bKash, Nagad, or Rocket number. We will locate your account record and respond with the relevant data within a reasonable timeframe.

We retain your transaction and registration records for a standard period after closure, as required by applicable financial rules. You can request deletion once that retention window expires.

Yes. Contact us within 14 days of the transaction date. Have your wallet number and the transaction reference ready. We review each case and provide a final decision once the investigation is complete.

Start with the Help Centre for standard updates. For anything tied to your wallet identity — bKash, Nagad, or Rocket — contact support directly so we can verify the change against your account.

We do not sell your personal data. We may share limited information with payment processors and identity verification services as part of standard account and transaction management — never for marketing purposes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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