Reference

Terms That Govern Your FBAJ Account

These terms set out what you agree to when you open and use your FBAJ account — from wallet deposits via bKash, Nagad, or Rocket through to how disputes are handled.

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have questions about these terms, need to report a breach, or want to request a change to your account data, our support team handles all of it. Reach out through any of the channels below and include your account ID in the first message so we can locate your record without delay.

Team online

Live Chat

Available directly inside your account dashboard. Use this for urgent account or wallet queries — it connects you to a real agent, not a bot.

Email Support

Send detailed questions or formal requests to our support address. Attach any relevant screenshots, transaction references, or account identifiers.

Help Centre

Our help centre covers common terms questions, withdrawal steps, and account verification. Check it first for quicker answers on standard policy points.

What These Terms Cover and How They Apply

FBAJ Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form a binding agreement between you and FBAJ the moment you create an account. They cover every part of your relationship with us: account registration, wallet funding via bKash, Nagad, or Rocket, game access, withdrawal requests, and how we handle disputes. Whether you join

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from Dhaka, Chittagong, or elsewhere in Bangladesh, your use of the lobby is conditional on eligibility under your local law. We do not extend service to regions where online gaming is prohibited. If any section of these terms conflicts with local law in your jurisdiction, local
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law takes precedence. We update these terms when our services change; the version published on this page is always current. Continued use of your account after an update means you accept the revised terms. If you disagree with any change, stop using the account and contact
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support before your next deposit. Your wallet balance and any pending withdrawal requests remain yours and will be processed according to the terms in effect at the time of the transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data, and Your Rights

Your account data stays within our system and is not sold to third parties. We use SSL encryption on every page, including the deposit flow, so your bKash PIN and Nagad credentials never pass through us unprotected. If you want to know what data we hold, you can request a summary via support — we will respond within a reasonable time under our data handling policy. Account retention follows a standard inactivity window; dormant accounts are flagged before any action is taken and you will be notified first.

Data Retention

We keep your account records for as long as required by our operating policy and applicable regulations. You may request deletion subject to any legal hold on transaction data.

Cookie Use

Cookies on FBAJ track session state and load preferences for your device. You can manage or clear cookies through your browser settings without affecting your account wallet.

Account Security

Two-step verification is available on your account. We strongly recommend enabling it, especially if you use mobile wallet methods like bKash or Nagad for deposits.

Requesting Changes

To update personal details or request account closure, contact support with your registered mobile number and account ID. Changes to payment details require re-verification.

Common Questions About These Terms

These are the questions we see most often about how our terms work in practice — account eligibility, wallet rules, data rights, and what happens if something goes wrong.

Account access depends on your local law and eligible regions. If online gaming is restricted in your jurisdiction, you are not eligible to register or use the lobby, regardless of how you access the site.

Yes, all three are supported for deposits. Withdrawals to Rocket and Nagad are available after you complete identity verification on your account. bKash withdrawal eligibility is shown inside your wallet settings.

Open a support ticket with your bKash, Nagad, or Rocket transaction reference and the date of the transfer. Our team will trace the payment and respond with a resolution or a request for additional verification.

Contact support through live chat or email and request a data summary. Include your account ID and registered mobile number. We process these requests under our standard data handling policy.

We publish updates on this page and notify active account holders where possible. Continued use of your account after a change goes live constitutes acceptance of the revised terms.

Send a closure request to support with your account ID and registered number. Any remaining wallet balance will be paid out to your verified bKash or Nagad account before closure is confirmed.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your FBAJ Account

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Account Security, Data, and Your Rights

Data Retention

Cookie Use

Account Security

Requesting Changes

Common Questions About These Terms

01 Who can open an account on FBAJ?

02 Can I use bKash, Nagad, or Rocket for deposits and withdrawals?

03 What happens if I dispute a transaction?

04 How do I request a copy of my account data?

05 Can FBAJ change these terms without notice?

06 What should I do if I want to close my account?

Terms & Conditions

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